Exchange & Returns
OUR RETURN & EXCHANGE POLICY
If for any reason customers are not satisfied with an order or part of it they must contact INN7's customer care team at [email protected] for approval or the return/exchange.
Any packages that arrive without a prior approval from our customer service team might not be accepted and sent back to the customer. Any shipping and handling fees that may come up during this process will be charged from the customer.
Item(s) must be returned within 14 days of delivering parcel.
- Item(s) must not be worn, altered or washed.
- Item(s) must have all original tags attached and intact.
- Item(s) returned without the original security tag, or damaged security tag, may result in a delayed refund or may not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- Cost of shipping and handling of returned items are at the sole responsibility of the customer.
- Exchanges will be charged 25 Euro in order to cover re-shipping and handling charges.
- Items identified as "sale" cannot be returned.